Rachel Andrew The importance of people who care
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Design systems and editorial style guides need people who care. They need people who care about the small details, who obsess over consistency. They need people who are willing to push back, and who are happy to say no to the endless requests to ignore the guidelines just this one time. Yes, we’re sometimes very annoying to people who just want to ship the app or publish their blog post, but we know that consistency matters. The problem for us is that it’s very difficult to demonstrate the impact of it until it’s gone. Even then, people may not connect the fact that support requests have gone up with poor quality documentation, or poor reviews with an unintuitive UI.