Jenni Nadler
https:/
Wix reviewed and fixed 7,643 error messages that were “generic” or “not helpful”, and Jenni explains how to provide better assistance to users:
What makes a good error message
- Say what happened and why […]
- Provide reassurance […]
- Be empathetic […]
- Help them fix it […]
- Always give a way out […]
Of course, you should read the full inspiring post!
let’s make software that respects your attention, does its job well, and lets you get on with your life. That’s what good software used to feel like…
In the economy of user effort, be a bargain, not a scam
Treat user effort as a currency. To create a product users love, design the tradeoff curve of use case complexity to user effort with the same care…
Apple's first desktop operating system was Tahoe. Like any first version, it had a lot of issues. Users and critics flooded the web with negative…
Gwendolyn Rak
Tactile Controls: Why Buttons Are Making a Comeback
When I’m driving, it’s actually unsafe for my car to be operated in that way [with a touchscreen]. It’s hard to generalize and say, buttons are always…
Michael Andrews
Separating content and presentation: Moving past FUD
The biggest barrier to the universal adoption of content-presentation separation is poor implementation. Bad tools, weak requirements, and immature…
Mike Swanson
Lea Verou
Rakhim Davletkali