Jenni Nadler
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Wix reviewed and fixed 7,643 error messages that were “generic” or “not helpful”, and Jenni explains how to provide better assistance to users:
What makes a good error message
- Say what happened and why […]
- Provide reassurance […]
- Be empathetic […]
- Help them fix it […]
- Always give a way out […]
Of course, you should read the full inspiring post!
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